Part 1. Homelessness and empathy. Top ten homeless myths
Homeless people are (not) just like you
Empathy : the psychological, neurological, and social bases for it
Part 2. Empathy-driven enforcement. Empathy vs. punishment
Part 3. Special situations. Everyday predicaments
Part 4. Beyond problem-solving. Advice for managers and leaders
How best to help homeless patrons
Conclusion : The end of homelessness.