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2) Class acts: how good manners create good relationships and good relationships create good business
Author
Language
English
Description
Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.
Author
Language
English
Description
Get up to speed quickly on the essential strategies and techniques you need to navigate the finer points of polite behavior in a rapidly changing society. From making a fantastic first impression to mastering the lost art of the handwritten note, the authors provide the essential advice you need to play nice-- and deal with those who don't.