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"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials"-- Provided by publisher.

"Highlights the connections rapidly being made between librarians and social workers and explains how to create those partnerships"-- Provided by publisher.

"Advocating a strategic approach, this book shows how to form a plan, secure funding and support, and create effective programs for adults, children, and youth who are experiencing homelessness. You'll find guidance for creating partnerships, training staff, and advocating"-- Provided by publisher.

During the last 40 years, the library profession has used different metaphors to characterise their users, e.g. the user as a citizen, a client, a customer, a guest, and a partner. The book is about the background and distribution of those metaphorical descriptions and how they have influenced services in libraries. Through illustrative examples, the book will animate librarians to rethink the appropriateness of their prevailing user categories.

"Laura Solomon will help you give a compelling answer to your patron's question, "What's in it for me?" with advice on such topics as: 5 characteristics of effective content marketing; 4 methods of audience assessment; How to optimize content for sharing; Meaningful metrics for the library context; Elements of an editorial calendar for sustainable content; How to create once and re-purpose many times; 5 common mistakes and how to avoid them; Template...

In a time when libraries are struggling to stay relevant, this guide helps you look more closely at how you are serving clients in ways that continue to be exciting, energizing, and value-driven. It will help you look to a future in which your library is vital in uniting your community and providing a legacy of love of learning.

The rapid pace of change over the past thirty years has created an environment of instability. What has it meant for libraries? Budgets slashed, branches closed, and missions challenged. This collection of essays views a future focusing on innovative qualities and achievable projections that you can build on to meet the needs of your community.

This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.